Device Tracking
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      Why Haven't I received any Tracking Data?

      Troubleshooting Steps for Android, Chrome OS, iOS, macOS, and Windows Devices

      Tracking data can take up to 15 minutes to arrive. If you've waited longer than this and still haven't received any data, please follow these steps:

      For Android Devices

      1. Ensure Latest Version:

        • Install the latest version of Senturo from the Play Store.

      2. Allow Necessary Permissions:

        • Allow Senturo to send Push Notifications, access your location, and use your camera during installation.
        • Verify Push Notifications by navigating to Settings > Notifications > Senturo, and ensure 'Banners', 'Sounds', and 'Badges' are enabled. Set 'Show Previews' to 'Always'.

      For Chrome Devices

      1. Check Network Connection:

      • Ensure your devices are connected via Wi-Fi and not via Ethernet for location services to work.

      2. Obtain and Send Log File:

      Follow our article on how to obtain a log file and send it to us for troubleshooting if the issue persists here.

      For iOS Devices

      1. Ensure Latest Version:

        • Install the latest version of Senturo from the App Store.

      2. Allow Necessary Permissions:

        • Allow Senturo to send Push Notifications, access your location, and use your camera during installation.
        • Verify Push Notifications by navigating to Settings > Notifications > Senturo, and ensure 'Banners', 'Sounds', and 'Badges' are enabled. Set 'Show Previews' to 'Always'.

      For macOS Devices

      1. Ensure macOS Compatibility:

        • Verify your Mac is running macOS 11 or later.
        • Ensure you have installed the latest version of Senturo from the Device Enrollment menu.

      2. Check Permissions:

        • Confirm that Senturo has the necessary permissions on your computer.
        • Review the permissions and privacy control requests for each version of macOS here.

      3. Network and Software Check:

        • Ensure that no network or software is preventing Senturo from communicating.
        • If you are using a corporate or large office network, test Senturo from a different network, such as a home Wi-Fi network.

      4. Disable Third-Party Software:

        • Uninstall or disable any third-party firewall or proxy software (e.g., Little Snitch) that may be blocking Senturo.

      For Windows Devices

      1. Ensure Windows Compatibility:

        • Ensure you are running Windows 10 or 11 and have the latest version of Senturo installed from the Device Enrollment menu.

      2. Check Network Connection:

        • Ensure your devices are connected via Wi-Fi and not via Ethernet for location services to work.
      3. Obtain and Send Log File:
        • Follow our article on how to obtain a log file and send it to us for troubleshooting if the issue persists here.

      Conclusion

      If you are still not receiving tracking data after following the steps above, please get in touch with Senturo support for further assistance.

      FAQs

      Q: How can I verify that all necessary permissions are granted to Senturo on my macOS device? A: You can review the permissions and privacy control requests specific to your macOS version here.

      Q: What should I do if I'm still having issues after disabling third-party software? A: Ensure that all settings allowing Senturo to connect are correctly configured, and consider testing on a different network to rule out network-specific issues.

      Q: How can I ensure my iOS device settings are correctly configured for Senturo? A: Navigate to Settings > Notifications > Senturo and ensure all required notification settings are enabled.