Steps to Collect Error Logs for Effective Troubleshooting
Overview
If your Chromebook is not returning location data, error messages from the extension can help isolate the issue. Follow these steps to navigate and export error logs:
Note: Developer mode must be enabled to see errors on the device.
Steps to View and Export Errors
1. Enable Error Collection
- Navigate to Extensions on your browser
- Select Senturo and click Manage extension
- Scroll to “Collect errors” and enable it.
2. View and Export Errors
- In the extension settings, select Errors.
- Export the errors:
- Click on the Export button to save the error log file.
- Share the exported error log file with us for further analysis.
Conclusion
Following these steps, you can collect and share error logs from the Senturo App extension, which helps troubleshoot location data issues on your Chromebook.
FAQs
Q: How do I enable Developer Mode on my Chromebook? A: On the Extensions page, you’ll see a toggle switch for "Developer mode" in the top right corner. Turn this toggle switch on. Once enabled, you’ll see additional options for each installed extension, including loading unpacked extensions, packing extensions, and updating extensions.
Q: What types of errors should I look for in the log? A: Look for errors related to location services, connectivity issues, and permission denials, as these can affect location data reporting.
Q: Can I disable Developer Mode after exporting the errors? A: Yes, you can disable Developer Mode after collecting and exporting the errors, though you may need to re-enable it if further troubleshooting is required.