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Enrolling Your First Windows Device

Getting Started with Device Tracking in Senturo

Introduction

This article guides you through enrolling your first Windows device in Senturo. This is typically one of the first steps after setting up your account and team. Once enrolled, you'll be able to track the device's location, monitor its status, and manage it through the Senturo dashboard.

 

Prerequisites

Before enrolling your Windows device:

System Requirements:

  • Windows 10 version 1809 or later
  • Administrator privileges for installation
  • WiFi connection (Ethernet connections do not support location tracking)

Location Services:

  • Location services must be enabled in Windows
  • Apps must have permission to access location

Steps to Enroll a Windows Device

1. Navigate to Device Enrollment

Access Enrollment Page:

  • Sign in to your Senturo dashboard
  • Click Device Enrollment in the left navigation menu
  • Select Windows from the platform options
  • Choose Single Device enrollment

2. Enter Device Details

Provide Required Information:

  • Device Serial: Enter the device's serial number (required)
  • Device name: Provide a friendly name for the device (required)

Optional Information:

  • Select groups: Assign the device to specific groups
  • Assignee name: Enter the name of the device user
  • Assignee email: Add the user's email address

3. Enroll the Device

Complete Registration:

  • Review the entered information
  • Click Enroll Device
  • Wait for the success confirmation

4. Download the Senturo Agent

Get the Installation File:

  • After successful enrollment, you'll see a success message
  • Click Download to get the latest Windows installer (.msi)
  • The file will be saved to your Downloads folder

5. Install Senturo Agent on the Device

Run the Installer:

  • Locate the downloaded MSI file
  • Right-click the file and select Run as administrator
  • Follow the installation wizard prompts
  • Complete the installation process
  • The agent will start automatically after installation

6. Verify Device Enrollment

Check Device Status:

  • Back in the Senturo dashboard, click View Device
  • You'll be redirected to the Devices page
  • Your newly enrolled device will appear in the list
  • Location data may take a few minutes to appear

Configuring Windows for Location Tracking

Enable Location Services:

  1. Open Windows Settings:
    • Press Windows key + I
    • Select Privacy & security
  2. Configure Location Settings:
    • Click Location
    • Turn on Location services
    • Enable Let apps access your location
    • Ensure Senturo has permission to access location
  3. Verify WiFi Connection:
    • Ensure the device is connected via WiFi
    • Location tracking does not work over Ethernet connections

Troubleshooting

Device Not Showing Location:

  • Verify WiFi connection (not Ethernet)
  • Check that location services are enabled
  • Confirm app location permissions are granted
  • Wait 5-10 minutes for initial location data
  • Restart the Senturo agent service if needed

Installation Issues:

  • Ensure you have administrator privileges
  • Temporarily disable antivirus during installation
  • Check Windows version compatibility (1809 or later)
  • Verify the MSI file downloaded completely

Device Not Appearing in Dashboard:

  • Refresh the Devices page
  • Verify enrollment was successful
  • Check that the agent service is running
  • Confirm network connectivity

Agent Management

Updating the Agent:

  • Download the latest version from Senturo
  • Run the new MSI installer
  • The agent will update automatically

Best Practices

Before Enrollment:

  • Document device serial numbers
  • Plan device naming conventions
  • Configure Windows location settings
  • Ensure WiFi connectivity

After Enrollment:

  • Verify location tracking is working
  • Assign devices to appropriate groups
  • Set up geofences as needed
  • Configure any automation rules

Conclusion

Your Windows device is now enrolled in Senturo and will begin reporting its location and status. Remember that location tracking requires WiFi connectivity and proper Windows location settings. You can now monitor the device, set up geofences, and manage it through the Senturo dashboard.

FAQs

Q: Why isn't my device showing location data? A: Ensure the device is connected via WiFi (not Ethernet), location services are enabled in Windows settings, and apps have permission to access location. Wait 5-10 minutes for initial data.

Q: Do I need admin rights to install the agent? A: Yes, administrator privileges are required to install the Senturo agent on Windows devices.

Q: Can I deploy the MSI through group policy or SCCM? A: Yes, the MSI file can be deployed using standard Windows deployment tools for bulk installations.