Skip to content
English
Go to senturo.com
  • There are no suggestions because the search field is empty.

Enrolling Your First macOS Device

Getting Started with Mac Device Tracking in Senturo

Introduction

This article guides you through enrolling your first macOS device in Senturo. After completing this process, you'll be able to track your Mac's location, monitor its status, and manage it through the Senturo dashboard. The enrollment process involves registering the device and installing the Senturo agent.

Prerequisites

Before enrolling your macOS device:

System Requirements:

  • macOS 10.14 (Mojave) or later
  • Administrator privileges for installation
  • Active internet connection

Location Services:

  • Location services must be enabled on the Mac
  • Senturo must have permission to access location

Steps to Enroll a macOS Device

1. Navigate to Device Enrollment

Access Enrollment Page:

  • Sign in to your Senturo dashboard
  • Click Device Enrollment in the left navigation menu
  • Select macOS from the platform options
  • Choose Single Device enrollment

2. Enter Device Details

Provide Required Information:

  • Device Serial: Enter the Mac's serial number (required)
    • Find this in Apple Menu > About This Mac > Serial Number
  • Device name: Provide a friendly name for the device (required)

Optional Information:

  • Select groups: Assign the device to specific groups
  • Assignee name: Enter the name of the device user
  • Assignee email: Add the user's email address

3. Enroll the Device

Complete Registration:

  • Review the entered information
  • Click Enroll Device
  • Wait for the success confirmation

4. Download the Senturo Agent

Get the Installation File:

  • After successful enrollment, you'll see a success message
  • Click Download to get the latest macOS installer (.pkg file)
  • The installer will be saved to your Downloads folder

5. Install Senturo Agent on the Mac

Run the Installer:

  • Locate the downloaded .pkg file in Downloads
  • Double-click to open the installer
  • Click Continue through the installation screens
  • Enter your administrator password when prompted
  • Click Install
  • Wait for installation to complete
  • Click Close when finished

6. Restart Your Mac

Complete Installation:

  • Restart your Mac to complete the installation
  • The agent will start automatically after restart
  • You'll be prompted for various permissions after restart

7. Grant Required Permissions

After restart, you'll be prompted for permissions. You should also verify these settings:

Configure System Permissions:

  1. Location Services:
    • Open Settings > Privacy & Security
    • Click Location Services
    • Ensure senturo-location is enabled in the list
  2. Screen Recording:
    • In Privacy & Security
    • Click Screen & System Audio Recording
    • Ensure both Senturo and senturo-screenshot are enabled
  3. Full Disk Access (Optional):
    • In Privacy & Security
    • Click Full Disk Access
    • Enable Senturo if you want to allow remote wipe capability
    • This permission is optional but recommended for complete device management

8. Verify Device Enrollment

Check Device Status:

  • Return to the Senturo dashboard
  • Click View Device in the success modal
  • You'll be redirected to the Devices page
  • Your Mac will appear in the device list
  • Location data may take a few minutes to populate

Troubleshooting

Device Not Showing Location:

  • Verify senturo-location is enabled in Location Services
  • Check internet connectivity
  • Restart the Senturo agent from Activity Monitor
  • Wait 5-10 minutes for initial location data

Installation Issues:

  • Ensure you have administrator privileges
  • Check macOS version compatibility (10.14+)
  • Verify the .pkg file downloaded completely
  • Remember to restart Mac after installation

Permission Prompts:

  • Grant all requested permissions after restart
  • Manually check Settings > Privacy & Security if permissions were missed
  • Restart the agent after granting permissions

Device Not Appearing in Dashboard:

  • Refresh the Devices page
  • Verify enrollment was successful
  • Check that the agent is running in Activity Monitor
  • Confirm network connectivity

Managing the Senturo Agent

Checking Agent Status:

  • Open Activity Monitor
  • Search for "Senturo"
  • Verify the process is running

Starting/Stopping the Agent:

  • The agent starts automatically at login
  • Use Activity Monitor to quit if needed
  • Restart by launching from Applications folder

Updating the Agent:

  • Download the latest version from Senturo
  • Run the new .pkg installer
  • The agent will update automatically

Best Practices

Before Enrollment:

  • Note your Mac's serial number
  • Ensure macOS is updated
  • Have administrator credentials ready
  • Close unnecessary applications

After Enrollment:

  • Verify all permissions are granted correctly
  • Check that location tracking is working
  • Test screenshot capability if needed
  • Assign device to appropriate groups

Conclusion

Your macOS device is now enrolled in Senturo and will begin reporting its location and status. The device will check in every 10 minutes by default, or every 60 seconds if marked as missing. You can now monitor the device, set up geofences, and manage it through the Senturo dashboard.

FAQs

Q: How do I find my Mac's serial number? A: Click the Apple menu > About This Mac. The serial number is displayed in the overview window.

Q: Why isn't my Mac showing location data? A: Ensure Location Services are enabled in System Preferences and that Senturo has permission to access location. Initial location data may take 5-10 minutes to appear.

Q: Can I deploy the agent remotely? A: Yes, the .pkg file can be deployed using MDM solutions or remote management tools for bulk installations.

Q: Will the agent affect my Mac's performance? A: No, the Senturo agent uses minimal system resources and runs quietly in the background.