Skip to content
English
Go to senturo.com
  • There are no suggestions because the search field is empty.

Enrolling Your First iOS Device

Getting Started with iPhone/iPad Tracking in Senturo

Introduction

This article guides you through enrolling your first iOS device (iPhone or iPad) in Senturo. The enrollment process uses QR code scanning for quick setup. Once enrolled, you'll be able to track your device's location, monitor its status, and manage it through the Senturo dashboard.

Prerequisites

Before enrolling your iOS device:

System Requirements:

  • iOS 12.0 or later
  • Internet connection (WiFi or cellular)
  • Camera access for QR code scanning

App Installation:

  • Senturo app must be installed from the App Store
  • Location services must be enabled
  • App permissions must be granted

Steps to Enroll an iOS Device

1. Navigate to Device Enrollment

Access Enrollment Page:

  • Sign in to your Senturo dashboard on a computer
  • Click Device Enrollment in the left navigation menu
  • Select iOS from the platform options

2. Install Senturo App on iOS Device

Download from App Store:

  • You'll see a QR code on the enrollment page
  • On your iOS device, open the App Store
  • Search for "Senturo"
  • Download and install the app
  • Alternatively, scan the QR code shown to go directly to the App Store

3. Open Senturo App

Launch the Application:

  • Open the Senturo app on your iOS device
  • Allow all permissions when prompted:
    • Location access (select "Always Allow")
    • Notification permissions
    • Any other requested permissions

4. Start Enrollment Process

On Your iOS Device:

  • On the Sign-in page in the Senturo app
  • Tap "Scan QR Code"
  • This opens your device's camera
  • Grant camera permission if prompted

5. Display Enrollment QR Code

On Your Computer:

  • Return to the Device Enrollment page in your dashboard
  • Click "Next Step"
  • A new QR code will appear with the message "Enroll the device"
  • Keep this QR code displayed on your screen

6. Scan QR Code to Enroll

Complete Enrollment:

  • Using your iOS device, scan the QR code displayed on your computer screen
  • The app will automatically process the enrollment
  • You'll see a confirmation in the app when successful
  • The device will be linked to your Senturo account

7. Finish Enrollment

Final Steps:

  • On your computer dashboard, click "Finish"
  • You'll be redirected to the Devices page
  • Your iOS device will appear in the device list
  • Location data will begin populating within a few minutes

App Permissions

Required Permissions: Ensure these permissions are granted for full functionality:

Location Services:

  • Go to Settings > Apps > Senturo
  • Find Location Services in the list
  • Select "Always" for continuous tracking
  • Enable "Precise Location" for accurate tracking

Notifications:

  • Go to Settings > Apps > Senturo
  • Find Notifications in the list
  • Enable "Allow Notifications"

Background App Refresh:

  • Go to Settings > Apps > Senturo
  • Find Background App Refresh in the list
  • Ensure it's enabled

Troubleshooting

App Not Found in App Store:

  • Ensure you're searching for "Senturo"
  • Check your region's App Store availability
  • Use the QR code link from the enrollment page

QR Code Won't Scan:

  • Ensure camera lens is clean
  • Improve lighting conditions
  • Hold device steady
  • Try moving closer or further from screen
  • Ensure QR code is fully visible on screen

Device Not Showing in Dashboard:

  • Refresh the Devices page
  • Verify enrollment completed in the app
  • Check internet connectivity
  • Ensure location services are set to "Always"
  • Wait 5-10 minutes for initial sync

Location Not Updating:

  • Verify Location Services are set to "Always" (not "While Using App")
  • Check that Precise Location is enabled
  • Ensure Background App Refresh is on
  • Check device has internet connectivity
  • Restart the Senturo app

Best Practices

Before Enrollment:

  • Ensure iOS is updated
  • Have stable internet connection
  • Clear space on device for app installation
  • Have device fully charged

During Enrollment:

  • Complete all steps in one session
  • Grant all requested permissions
  • Keep both devices nearby
  • Ensure good lighting for QR scanning

After Enrollment:

  • Verify device appears in dashboard
  • Test location tracking
  • Assign device to appropriate groups
  • Set up relevant geofences

Managing Multiple iOS Devices

For Additional Devices:

  • Repeat the enrollment process for each device
  • Each device needs the Senturo app installed
  • Each device requires its own QR code scan
  • Consider using bulk enrollment for large deployments

Conclusion

Your iOS device is now enrolled in Senturo and will begin reporting its location and status. The device will check in every 10 minutes by default, or every 60 seconds if marked as missing. You can now monitor the device, set up geofences, and manage it through the Senturo dashboard.

FAQs

Q: Can I enroll an iPad the same way? A: Yes, the process is identical for all iOS devices including iPhones and iPads running iOS 12.0 or later.

Q: Why does the app need "Always" location permission? A: This ensures Senturo can track the device even when the app isn't actively open, providing continuous monitoring and accurate geofencing.

Q: Will this drain my device battery? A: Senturo is optimized for minimal battery impact, using efficient location tracking methods that balance accuracy with battery life.