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Using Senturo Actions in Incident IQ

Perform Device Management Commands Directly from Incident IQ

Overview

Once the Incident IQ Integration has been configured in Senturo, authorized users can perform key device management actions directly within the Incident IQ interface.

These actions appear as clickable Senturo links under each device’s Meta Information section and allow administrators to secure, locate, or update devices without leaving Incident IQ.

Available Senturo Actions

1. View Location

Description:
Displays the device's most recent location on Google Maps with precise coordinates and timestamp information. Administrators can view location history and export recent historical records for reporting and compliance purposes. 

Steps:

  1. In Incident IQ, click "Click to view location."

  2. A new window will open showing a map with the device’s last known position.
  3. To download a history of recent locations, click "Export Last 15 Location Records."

 

2. Change Status

Description:
Allows administrators to update the device’s status in Senturo as either Monitored or Missing.

Steps:

  1. In Incident IQ, click "Click to change status."

  2. Choose Device Monitored or Device Missing.

  3. Click "Update Status."

 

3. Lock Device

Description:
Senturo Lock for Chrome, Mac, and Windows devices locks the selected device to prevent unauthorized access. Administrators can customize the lock screen with a message, contact number, password, and optional images. All lockscreen templates are accessible from iiQ.

Steps:

  1. In Incident IQ, click "Click to lock device."

  2. Enter a Contact Number and Password.

  3. Optionally upload images for the lock screen and include a custom message.

  4. Click "Lock Device."

 

4. Unlock Device

Description:
Senturo Unlock for Chrome, Mac, and Windows devices restores access to a previously locked device. Once the unlock command is issued, the device will unlock automatically when it reconnects to the network.

Steps:

  1. In Incident IQ, click "Click to unlock device."

  2. Review the confirmation message.

  3. Click "Unlock Device."

 

5. Wipe Device

Description:
Senturo Wipe for Mac and Windows permanently erases all personal data from the selected device while preserving the Senturo agent, allowing the device to remain trackable. This action is irreversible and should only be performed if the device is lost, stolen, or being decommissioned. Since the Senturo agent is not removed during the wipe process, administrators can continue to monitor the device's location and status even after data deletion.

Steps:

  1. In Incident IQ, click "Click to wipe device."

  2. Enter your API Key to confirm.

  3. Check "Accept Liability."

  4. Click "Wipe Device."


Warning: This action cannot be undone. Once executed, all data on the device will be permanently deleted.

Limitations

  • Links open in the same tab: Due to Incident IQ’s current platform limitations, Senturo action links cannot open in new browser tabs automatically.

    To work around this, right-click a link and select "Open Link in New Tab."

Conclusion

With Senturo actions available directly in Incident IQ Assets, IT administrators can quickly secure, locate, or manage devices without switching platforms. 

This seamless integration enhances workflow efficiency and centralizes device management within the existing support environment.

FAQs

Q: How often are Senturo actions updated in Incident IQ?
A: Senturo syncs with Incident IQ nightly. Any new devices will appear after the next sync.

Q: Can I limit which users have access to specific actions?
A: Yes. In Senturo, administrators can assign or restrict individual permissions for each user (e.g., only allow Lock or View Location).

Q: What happens if I lose my API key?
A: Generate a new API key in Incident IQ and update it in Senturo under the integration settings.