Step-by-Step Guide for Troubleshooting Senturo installation on Windows devices
Follow these steps to retrieve Senturo logs from Windows Event Viewer for troubleshooting purposes.
- Access Event Viewer:
- Click Start, type Event Viewer into the search box, and click Event Viewer.
- Click Start, type Event Viewer into the search box, and click Event Viewer.
Retrieving Senturo Logs
To retrieve logs specific to Senturo, follow these steps:
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Access Senturo Logs:
- Select Applications and Service Logs.
- Double-click SenturoServiceLog.
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Under Actions, click Save All Events As.
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Save the Log File as a .csv file:
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Send the Log File:
- Email us the saved file for further investigation.
Conclusion
Retrieving Senturo logs from Windows Event Viewer is essential for troubleshooting issues such as missing devices.
FAQs
Q: Why should I clear or delete the events before simulating an event? A: Clearing or deleting the events ensures that you capture only the relevant logs during the specific time frame, making troubleshooting more efficient.
Q: What should I do if I cannot find the SenturoServiceLog? A: Ensure that Senturo is properly installed and running on your device. If the log still does not appear, contact Senturo support for further assistance.
Q: Can I save the log file in a different format? A: While the .csv format is preferred for ease of analysis, you can also save it in other formats like .evtx if necessary.