--- title: "Navigating the Senturo Device Console: Overview, Location, and Users" description: Learn how to read the Overview, Location, and Users sections of the Senturo Device Console in Incident IQ, including location history and exporting device records. --- [Skip to content](https://support.senturo.com/knowledge-base/navigating-the-senturo-device-console-overview-location-and-users#main-content) English Show submenu for translations ![dark-1.png\]](https://support.senturo.com/hs-fs/hubfs/dark-1.png?height=40&name=dark-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to senturo.com Go to senturo.com How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.senturo.com/knowledge-base?hsLang=en) 2. [Integrations](https://support.senturo.com/knowledge-base/integrations?hsLang=en) 3. [Incident IQ](https://support.senturo.com/knowledge-base/integrations?hsLang=en#incident-iq) # Navigating the Senturo Device Console: Overview, Location, and Users ## Review Device Details, Trace Location History, and Check Login Records from Incident IQ ### Overview The **Senturo Device Console** opens from any Senturo action link on an Incident IQ asset page. Three of its sections are read-only: **Overview**, **Location**, and **Users**. Together they answer the questions that come up first when a device is reported lost — what is this device, where has it been, and who was signed in to it. This article explains what each section shows and how to export the underlying records. --- ### Before You Begin You need an active session in the Senturo Device Console, and the relevant permissions: - **View Location** for the Location section - **View Users** for the Users section Sections you do not hold permissions for do not appear in the navigation. --- ### The Console Header The header sits above every section and stays visible as you move between them. It shows: - **The device name and serial number** - **Last seen** — how long ago the device last checked in with Senturo - **The device status** — **Monitored** or **Missing** - **The lock state** — **Locked** or **Unlocked** --- ### The Overview Page Overview is where the console opens, and it summarises the device across three collapsible sections. Click on a section heading to expand or collapse it. **Fleet Management** Shows how the device is organized within Senturo: - **Groups** — every group the device belongs to - **Tags** — any tags applied to it **Security Management** Shows the device's reporting behaviour and the most recent administrative activity: - **Pulse** — how frequently the device checks in, listed separately for **Network** and **Location** - **Last admin action** — the most recent action performed on the device - **Last admin action status** — whether that action succeeded **Data Collection** Shows what the device itself reports, including **Hardware information** such as the platform and OS version. --- ### The Location Page The Location page shows where the device was last reported. **The map** displays the device's most recent position. Switch between **Map** and **Satellite** views, and expand to full screen for a closer look at the surrounding area. **The update timestamp** beneath the map records when that position was reported. **Coordinates** are given in two formats — degrees, minutes, and seconds, and decimal — with two controls: - **Copy** places the coordinates on your clipboard - **Open in Maps** opens the position in an external map **Last logged-in user** names the most recent account signed in to the device, with the date and time. --- ### Location History **Location history** sits at the bottom of the Location page. Click on it to expand the table, which lists the device's recent recorded positions: - **Recorded** — the date and time of the position - **Address** — a street address, where one is available for those coordinates - **Coordinates** — the decimal coordinates recorded Click on **Export** to download the **last 15 location records as a CSV file**. --- ### The Users Page The Users page shows the **user log** — the last 15 users to sign in to the device. The table lists: - **User name** — the account that signed in - **Created** — when the record was first logged - **Last updated** — when the record was most recently updated Click on the **refresh** icon to re-query the log, and **Export** to download the **last 15 records as a CSV file**. --- ### Troubleshooting **The Location or Users section is missing from the navigation.** You do not hold the corresponding permission. Location requires **View Location** and Users requires **View Users**. Ask your Senturo administrator to review your permissions. **The location is out of date.** Check **Last seen** in the header. A device that is powered off, offline, or has lost location permissions cannot report a new position, so the console shows the last one it received. **The location history has gaps.** Positions are only recorded when the device checks in. A device that was offline or powered off produces no records for that period. --- ### Conclusion Overview, Location, and Users give you the full picture of a device without leaving Incident IQ: how it is organized and how often it reports, where it was last seen and how it got there, and who has been signing in to it. When a device does need escalating, these three sections are where you gather the evidence first — and the CSV exports give you records you can attach to a ticket or hand to whoever is handling the recovery. --- ### FAQs **Q: How many records can I export?** A: Fifteen from each. The Location history export contains the last 15 recorded positions, and the Users export contains the last 15 sign-ins. Both download as CSV files. **Q: Why does the location history show the same coordinates repeatedly?** A: The device is checking in from the same place. Senturo records a position at each check-in whether or not the device has moved. **Q: The device shows a location but Last seen says months ago. Which do I trust?** A: Last seen. The map shows the last position Senturo received, not a current one. If the device has not checked in recently, treat the location as historical. - [Getting Started](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#main-content) - [Introduction](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#introduction) - [Access & Team Setup](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#access-team-setup) - [Connecting Integrations](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#connecting-integrations) - [iOS](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#ios) - [macOS](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#macos) - [Windows](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#windows) - [Device Enrollment](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#main-content) - [iOS](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#ios) - [macOS](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#macos) - [Android](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#android) - [Windows](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#windows) - [Chrome OS](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#chrome-os) - [Cisco Meraki](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#cisco-meraki) - [Device Management](https://support.senturo.com/knowledge-base/device-management?hsLang=en#main-content) - [Organization & Grouping](https://support.senturo.com/knowledge-base/device-management?hsLang=en#organization-grouping) - [Device Status & Actions](https://support.senturo.com/knowledge-base/device-management?hsLang=en#device-status-actions) - [Integrations](https://support.senturo.com/knowledge-base/integrations?hsLang=en#main-content) - [Jamf](https://support.senturo.com/knowledge-base/integrations?hsLang=en#jamf) - [Google Admin Console](https://support.senturo.com/knowledge-base/integrations?hsLang=en#google-admin-console) - [Microsoft Intune](https://support.senturo.com/knowledge-base/integrations?hsLang=en#microsoft-intune) - [Incident IQ](https://support.senturo.com/knowledge-base/integrations?hsLang=en#incident-iq) - [Cisco Meraki](https://support.senturo.com/knowledge-base/integrations?hsLang=en#cisco-meraki) - [Advanced Features](https://support.senturo.com/knowledge-base/advanced-features?hsLang=en#main-content) - [Automations](https://support.senturo.com/knowledge-base/advanced-features?hsLang=en#automations) - [Privacy & Access](https://support.senturo.com/knowledge-base/advanced-features?hsLang=en#privacy-access) - [Chrome OS](https://support.senturo.com/knowledge-base/advanced-features?hsLang=en#chrome-os) - [Reporting API](https://support.senturo.com/knowledge-base/advanced-features?hsLang=en#reporting-api) - [Uninstall Senturo](https://support.senturo.com/knowledge-base/uninstall-senturo?hsLang=en#main-content) - [macOS](https://support.senturo.com/knowledge-base/uninstall-senturo?hsLang=en#macos) - [Windows](https://support.senturo.com/knowledge-base/uninstall-senturo?hsLang=en#windows) - [Troubleshooting & FAQs](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#main-content) - [iOS](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#ios) - [macOS](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#macos) - [Windows](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#windows) - [Chrome OS](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#chrome-os) - [Web Application](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#web-application) - [General Troubleshooting](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#general-troubleshooting) - [Account & Settings](https://support.senturo.com/knowledge-base/account-settings?hsLang=en#main-content) - [Data Import](https://support.senturo.com/knowledge-base/account-settings?hsLang=en#data-import) - [Users & Access](https://support.senturo.com/knowledge-base/account-settings?hsLang=en#users-access) - [Account Management](https://support.senturo.com/knowledge-base/account-settings?hsLang=en#account-management) - [FAQs](https://support.senturo.com/knowledge-base/faqs?hsLang=en) - [Get in Touch](https://support.senturo.com/knowledge-base/get-in-touch?hsLang=en) # Senturo Senturo Knowledge Base Copyright © 2026, Senturo