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Navigating the Senturo Device Console: Overview, Location, and Users

Review Device Details, Trace Location History, and Check Login Records from Incident IQ

Overview

The Senturo Device Console opens from any Senturo action link on an Incident IQ asset page. Three of its sections are read-only: Overview, Location, and Users. Together they answer the questions that come up first when a device is reported lost — what is this device, where has it been, and who was signed in to it.

This article explains what each section shows and how to export the underlying records.

Before You Begin

You need an active session in the Senturo Device Console, and the relevant permissions:

  • View Location for the Location section
  • View Users for the Users section

Sections you do not hold permissions for do not appear in the navigation.

The Console Header

The header sits above every section and stays visible as you move between them. It shows:

  • The device name and serial number
  • Last seen — how long ago the device last checked in with Senturo
  • The device status — Monitored or Missing
  • The lock state — Locked or Unlocked

The Overview Page

Overview is where the console opens, and it summarises the device across three collapsible sections. Click on a section heading to expand or collapse it.

Fleet Management

Shows how the device is organized within Senturo:

  • Groups — every group the device belongs to
  • Tags — any tags applied to it

Security Management

Shows the device's reporting behaviour and the most recent administrative activity:

  • Pulse — how frequently the device checks in, listed separately for Network and Location
  • Last admin action — the most recent action performed on the device
  • Last admin action status — whether that action succeeded

Data Collection

Shows what the device itself reports, including Hardware information such as the platform and OS version.

The Location Page

The Location page shows where the device was last reported.

The map displays the device's most recent position. Switch between Map and Satellite views, and expand to full screen for a closer look at the surrounding area.

The update timestamp beneath the map records when that position was reported.

Coordinates are given in two formats — degrees, minutes, and seconds, and decimal — with two controls:

  • Copy places the coordinates on your clipboard
  • Open in Maps opens the position in an external map

Last logged-in user names the most recent account signed in to the device, with the date and time.

Location History

Location history sits at the bottom of the Location page. Click on it to expand the table, which lists the device's recent recorded positions:

  • Recorded — the date and time of the position
  • Address — a street address, where one is available for those coordinates
  • Coordinates — the decimal coordinates recorded

Click on Export to download the last 15 location records as a CSV file.

The Users Page

The Users page shows the user log — the last 15 users to sign in to the device.

The table lists:

  • User name — the account that signed in
  • Created — when the record was first logged
  • Last updated — when the record was most recently updated

Click on the refresh icon to re-query the log, and Export to download the last 15 records as a CSV file.

Troubleshooting

The Location or Users section is missing from the navigation. You do not hold the corresponding permission. Location requires View Location and Users requires View Users. Ask your Senturo administrator to review your permissions.

The location is out of date. Check Last seen in the header. A device that is powered off, offline, or has lost location permissions cannot report a new position, so the console shows the last one it received.

The location history has gaps. Positions are only recorded when the device checks in. A device that was offline or powered off produces no records for that period.

Conclusion

Overview, Location, and Users give you the full picture of a device without leaving Incident IQ: how it is organized and how often it reports, where it was last seen and how it got there, and who has been signing in to it.

When a device does need escalating, these three sections are where you gather the evidence first — and the CSV exports give you records you can attach to a ticket or hand to whoever is handling the recovery.

FAQs

Q: How many records can I export? A: Fifteen from each. The Location history export contains the last 15 recorded positions, and the Users export contains the last 15 sign-ins. Both download as CSV files.

Q: Why does the location history show the same coordinates repeatedly? A: The device is checking in from the same place. Senturo records a position at each check-in whether or not the device has moved.

Q: The device shows a location but Last seen says months ago. Which do I trust? A: Last seen. The map shows the last position Senturo received, not a current one. If the device has not checked in recently, treat the location as historical.