Remotely wipe user files from a lost or compromised macOS or Windows device
Introduction
Senturo Wipe allows you to remotely wipe personal user files from a macOS or Windows device that has been lost or compromised. This action is designed to protect sensitive data while keeping the Senturo agent active, allowing you to continue tracking and managing the device. It is an irreversible action and should be used with caution.
Steps to Wipe a Device
1. Navigate to the Device
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Go to the Devices page.
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Click on the specific device you want to wipe.
2. Enter Management Tab
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Once inside the device view, click on the Management tab (located on the far right).
3. Set Device to Missing Mode
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Toggle the device to Device Missing at the top under Device Status.
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This step is required to activate the wipe option.
4. Initiate Senturo Wipe
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Under Security Actions, click the Wipe button next to Senturo Wipe.
5. Confirm Wipe Action
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Password: Enter your Senturo login password to confirm the action.
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Accept Liability: Check the box to accept that Senturo is not responsible for any data loss or damage.
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Click Wipe Device to finalize the action.
What Senturo Wipe Does
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Removes user files, accounts, and personal data.
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Does not remove the Senturo agent.
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Device remains enrolled and trackable on your Senturo dashboard.
Conclusion
Senturo Wipe is a critical tool for data security and device recovery. It provides peace of mind by ensuring sensitive data is erased while still allowing you to track the device. Use it cautiously and always ensure you are acting on the correct device.
FAQs
Q: Will the Senturo agent be removed after a wipe?
A: No. The Senturo agent stays on the device so it can still be tracked and managed.
Q: What kind of data is wiped?
A: Only user files, and personal data are removed. System files and Senturo remain untouched.
Q: Is this feature available for all device types?
A: Senturo Wipe is currently only supported on Windows and macOS devices.