--- title: How to Troubleshoot Senturo Installation Using the macOS Console description: Step-by-step guide to troubleshoot Senturo installation issues on macOS using the Console. --- [Skip to content](https://support.senturo.com/knowledge-base/how-to-troubleshoot-senturo-installation-macos-console#main-content) English Show submenu for translations ![dark-1.png\]](https://support.senturo.com/hs-fs/hubfs/dark-1.png?height=40&name=dark-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to senturo.com Go to senturo.com How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.senturo.com/knowledge-base?hsLang=en) 2. [Troubleshooting & FAQs](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en) 3. [macOS](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#macos) # How to Troubleshoot Senturo Installation Using the macOS Console ## Step-by-Step Guide for Troubleshooting Senturo installation on macOS devices Follow these steps to retrieve Senturo logs from macOS Console for troubleshooting. ### 1. Open the Console - **Navigate to Launchpad**: - Before installing Senturo, open **Launchpad** on your MacBook. - Search and click on **Console** application to open it. ![](https://support.senturo.com/hs-fs/hubfs/image-png-Jul-24-2024-09-28-16-0485-AM.png?width=688&height=442&name=image-png-Jul-24-2024-09-28-16-0485-AM.png) ### 2. Start Streaming Logs - Click **Start streaming**. You may be prompted to enter your admin credentials; do so if required.![](https://support.senturo.com/hs-fs/hubfs/image-png-Jul-24-2024-09-29-37-2632-AM.png?width=552&height=606&name=image-png-Jul-24-2024-09-29-37-2632-AM.png) ### 3. Search for Senturo Logs - In the search bar, type **Senturo** and press **Return/Enter** or click on the spyglass icon. - Change the search type to **Process** to filter the logs by the Senturo process.![](https://support.senturo.com/hs-fs/hubfs/image-png-Jul-24-2024-12-40-13-8922-PM.png?width=688&height=82&name=image-png-Jul-24-2024-12-40-13-8922-PM.png) ### **4. Install Senturo** - Navigate to the folder Senturo package is located, then double-click on it. ![](https://support.senturo.com/hs-fs/hubfs/image-png-Oct-31-2024-10-56-48-1649-AM.png?width=922&height=270&name=image-png-Oct-31-2024-10-56-48-1649-AM.png) - Click on Next, then follow the steps on the **Senturo permission assistant** to complete installation.![](https://support.senturo.com/hs-fs/hubfs/image-png-Oct-31-2024-10-59-58-5782-AM.png?width=1222&height=820&name=image-png-Oct-31-2024-10-59-58-5782-AM.png) - Once the installation is successful, close the installer. ### 4. Collect Logs - Allow the console to run for 30 minutes to collect sufficient log data. - After 30 minutes, select and copy all the content from the console.![](https://support.senturo.com/hs-fs/hubfs/image-png-Oct-31-2024-11-04-29-1489-AM.png?width=2490&height=1038&name=image-png-Oct-31-2024-11-04-29-1489-AM.png) ### 5. Share Logs - Paste the copied console log content into a spreadsheet. ![](https://support.senturo.com/hs-fs/hubfs/image-png-Jul-24-2024-12-47-54-9857-PM.png?width=688&height=513&name=image-png-Jul-24-2024-12-47-54-9857-PM.png) - Save the spreadsheet as CSV file and send it to us as an attachment for further analysis. #### Conclusion Following these steps, you can retrieve and share console logs from your macOS device. 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