Mark devices as missing or secure for fast response and tracking.
Introduction:
Senturo allows you to quickly toggle between Device Secured and Device Missing status to help track lost or stolen devices. When a device is marked as missing, Senturo begins real-time location tracking and automatically captures screenshots from the device. This article shows you two ways to toggle device status.
Option 1: From the Device Detail View
-
Navigate to the Devices page from the sidebar.
-
Click on the device you want to update.
-
In the right-hand panel, select the Management tab.
-
Click Device Missing to mark the device as missing or Device Secured to mark it as found.
When a device is in Missing Mode:
Location is tracked in real-time
Screenshots are automatically captured and saved in the device record
Option 2: From the Devices List View
-
On the Devices page, find the device row in the table.
-
Hover over the lock icon in the status column.
-
Click the icon to toggle between secured and missing status.
Conclusion
Toggling between missing and secured mode is quick and ensures you're always aware of your device status. Missing Mode gives you advanced monitoring tools like live location and screenshots to help you recover devices faster.
FAQs
Q: Will the user be notified when I toggle a device to missing mode?
A: No, the status change happens silently and immediately begins background tracking.
Q: Can I view the screenshots taken in Missing Mode?
A: Yes, they are accessible under the Screenshot tab in the device details panel.
Q: How long is location tracked in Missing Mode?
A: Senturo always tracks device location at regular intervals, but when a device is in Missing Mode, location updates switch to real-time tracking. This continues until the device is marked as secured.