--- title: How to Collect Errors from a Chrome Extension description: Follow these steps to collect error logs from a Chrome extension on Chrome OS, which will help diagnose and resolve issues effectively. --- [Skip to content](https://support.senturo.com/knowledge-base/how-to-collect-errors-from-a-chrome-extension#main-content) English Show submenu for translations ![dark-1.png\]](https://support.senturo.com/hs-fs/hubfs/dark-1.png?height=40&name=dark-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to senturo.com Go to senturo.com How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.senturo.com/knowledge-base?hsLang=en) 2. [Troubleshooting & FAQs](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en) 3. [Chrome OS](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#chrome-os) # How to Collect Errors from a Chrome Extension ## Follow these steps to collect error logs from a Chrome extension, which will help diagnose and resolve issues effectively. #### Steps to Collect Chrome Extension Errors ### 1. Open the Chrome Browser 1. **Launch Chrome**: - Open the **Google Chrome** browser on the device. 2. **Navigate to the Relevant Page**: - Ensure you are on the page where the extension operates to capture relevant errors. ### 2. Open Developer Tools 1. **Access Developer Tools**: - Press **Ctrl + Shift + I** (Windows/Linux) or **Cmd + Option + I** (Mac) to open **Developer Tools**. ### 3. Access the Console 1. **Open the Console Tab**: - Click on the **"Console"** tab to view error messages in real time. ### 4. Replicate the Issue 1. **Trigger the Error**: - Perform the action within the Chrome extension that causes the issue. - Observe and capture error messages as they appear in the Console. ### 5. Inspect Background Pages (if needed) 1. **Open the Extensions Page**: - Navigate to **chrome://extensions** in Chrome. 2. **Enable Developer Mode**: - Toggle **Developer mode** on (top-right corner). 3. **Inspect the Extension**: - Locate the affected extension and click **"Inspect views"** to open background script logs. ### 6. Save the Logs 1. **Capture the Errors**: - **Copy and paste** the error messages into a document. - **Take screenshots** to document the errors for further analysis. #### Conclusion By following these steps, you can effectively collect Chrome extension error logs, allowing for a more efficient troubleshooting process. #### Next Steps Once you have gathered the logs, please share them with our support team for further investigation. --- ### FAQs **Q: Why do I need to collect Chrome extension logs?** A: These logs help identify script errors or conflicts preventing the extension from functioning correctly. **Q: What if no errors appear in the Console?** A: Try enabling Developer mode and checking the background script logs under **chrome://extensions**. **Q: Can I collect logs from an extension running on a Chromebook?** A: Yes, follow the same steps outlined above on a Chrome OS device. - [Getting Started](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#main-content) - 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