Identify and Capture Console and Network Errors for Troubleshooting
Follow these steps to check for errors in your browser’s console and network logs to assist with troubleshooting issues, such as password reset failures.
Steps to Check for Errors
1. Open Developer Tools
Open the Developer Tools in your browser using the following shortcuts:
- Google Chrome: Press F12 or Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac).
- Mozilla Firefox: Press F12 or Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac).
- Microsoft Edge: Press F12 or Ctrl + Shift + I.
2. Check the Console Tab
- Open the Console:
- Click on the "Console" tab in the Developer Tools panel.
- Look for Errors:
- Identify any red error messages that appear when you attempt the password reset.
- Save the Console Log:
- Right-click within the console and select "Save as" to download a log file.
- Alternatively, take a screenshot of the errors.
3. Check the Network Tab
- Open the Network Tab:
- Click on the "Network" tab in Developer Tools.
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- Press F5 or Cmd + R (Mac) to reload the page.Refresh the Page:
- Identify Failed Requests:
- Look for any requests marked in red, as these indicate failed requests.
- Inspect the Request Details:
- Click on the failing request.
- Navigate to the "Response" or "Headers" section for more details.
- Capture the Logs:
- Take a screenshot or copy the error details.
Conclusion
By following these steps, you can identify and capture important error logs that will help diagnose browser-related issues.
Next Steps
Once you have gathered the console errors and network logs, please share them with our support team for further investigation.
Adding Screenshots
- Include screenshots for each step where relevant, such as locating the Console and Network tabs.
- Highlight key elements in the screenshots, such as red error messages or failed network requests.
- Ensure readability by using properly sized and clear images.
- Place images directly below the relevant step to maintain a smooth reading experience.
FAQs
Q: Why do I need to check the browser console for errors?
A: The console logs help identify JavaScript errors that may be causing issues, such as a failed password reset or page malfunction.
Q: What should I do if there are no errors in the console but the issue persists?
A: If no errors appear, try clearing your browser cache, disabling extensions, and retrying the process. If the issue continues, contact support with additional details.
Q: Can I check for errors on mobile browsers?
A: Yes, but the process varies by browser and device. For mobile Chrome and Safari, Developer Tools must be accessed via a connected desktop.