Retrieve and Share Logs for Troubleshooting
Follow these steps to access and share console logs from your macOS device to assist with troubleshooting.
Prerequisites
Ensure that Senturo for macOS is already installed on your MacBook.
Steps to Access Console Logs
1. Activate Missing Mode
- Ensure that your device is set to Missing Mode in the Senturo dashboard.
2. Open the Console
- Navigate to Launchpad:
- Open Launchpad on your MacBook.
- Search and click Console application to open it.
3. Start Streaming Logs
- Click Start streaming. You may be prompted to enter your admin credentials; do so if required.
4. Search for Senturo Logs
- In the search bar, type Senturo and press Return/Enter or click on the spyglass icon.
- Change the search type to Process to filter the logs by the Senturo process.
5. Collect Logs
- Allow the console to run for 30 minutes to collect sufficient log data.
- After 30 minutes, copy the content from the console.
6. Share Logs
- Paste the copied console log content into a spreadsheet.
- Save the spreadsheet as CSV file and send it to us as an attachment for further analysis.
Conclusion
Following these steps, you can retrieve and share console logs from your macOS device. This information is crucial for troubleshooting and resolving issues with Senturo.
FAQs
Q: Why must I set Senturo to Missing Mode before collecting logs? A: Setting Senturo to Missing Mode ensures that relevant log data is generated and captured during the logging period.
Q: What should I do if I encounter errors while accessing the console? A: Ensure you have admin privileges and try restarting the Console application. If issues persist, contact Senturo support for assistance.
Q: Can I use other methods to collect logs if the console is not available? A: The console logs should always be available for collection if the Senturo app is installed and running.