Device showing as not activated
Overview
If Senturo has been installed on the device and is still showing as not activated, please follow these steps to troubleshoot and resolve the issue.
Installation Status
- The installation is cached and may take a few minutes to show as active.
- We recommend restarting the device to ensure the installation is successful.
- If there has been an error during the installation process, follow the uninstallation articles for Windows and macOS and then reinstall Senturo.
Further Assistance
If you are still experiencing issues after following the steps above, please reach out to us through live chat or email at support@senturo.com for further assistance.
FAQs
Q: How long should I wait before considering the installation unsuccessful? A: Wait a few minutes and try restarting the device. If the issue persists, follow the uninstallation and reinstallation steps.
Q: Where can I find the uninstallation articles for Windows and macOS? A: You can find them here Windows and macOS.
Q: Who should I contact if the issue is not resolved after following all steps? A: You can reach out to our support team through live chat or email at support@senturo.com for further assistance.