Device Recovery Notifications

Introduction

Device Recovery Notifications alert you when devices that have been offline for 7 or more days reconnect to Senturo. This article explains how these notifications work and how to configure them for your organization.

Understanding At-Risk Devices

What Are At-Risk Devices?

When a device goes offline for 7 or more consecutive days, Senturo automatically classifies it as an "at-risk" device. This designation helps you:

• Identify potentially lost or stolen devices
• Track devices that may need attention
• Monitor device compliance status
• Maintain visibility of your entire device fleet

The Recovery Process

When an at-risk device comes back online:

1. Senturo immediately detects the device connection
2. The device status updates from "at-risk" to "monitored"
3. A recovery notification is triggered
4. Designated users receive email alerts about the recovered device

Accessing Notification Settings

To enable or manage device recovery notifications:

1. Navigate to Account Settings
2. Click on Notification Settings
3. Locate the Device Management section
4. Find Device Recovered in the notification list

Enabling Notifications

To receive device recovery alerts:

1. Toggle the Device Recovered switch to the enabled (green) position
2. Click Add User if you want additional team members to receive notifications
3. Select users from your team who should receive these alerts
4. Save your notification preferences

Conclusion

Device Recovery Notifications provide immediate awareness when at-risk devices reconnect to Senturo, enabling quick response and verification. Configure these notifications to ensure your team stays informed about device status changes and can maintain proper security oversight.

FAQs

Q: Can I change the 7-day threshold for at-risk classification? A: Currently, the 7-day offline period is the standard threshold. Contact support if you have specific requirements for different timeframes.

Q: Will I receive notifications for all recovered devices? A: You'll receive notifications for all devices marked as at-risk that come back online, provided you have the Device Recovered notification enabled.

Q: What if I receive a recovery notification for a device that should remain offline? A: This could indicate unauthorized use. Immediately review the device location, lock the device if necessary, and investigate the unexpected activation.

Q: Do recovery notifications work for all device types? A: Yes, recovery notifications work for all supported platforms: Windows, macOS, iOS, Android, and ChromeOS devices.