--- title: Device Recovery Notifications description: Learn how to configure Device Recovery Notifications in Senturo to receive alerts when at-risk devices come back online after 7+ days offline. --- [Skip to content](https://support.senturo.com/knowledge-base/device-recovery-notifications#main-content) English Show submenu for translations ![dark-1.png\]](https://support.senturo.com/hs-fs/hubfs/dark-1.png?height=40&name=dark-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to senturo.com Go to senturo.com How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.senturo.com/knowledge-base?hsLang=en) 2. [Device Management](https://support.senturo.com/knowledge-base/device-management?hsLang=en) 3. [Device Status & Actions](https://support.senturo.com/knowledge-base/device-management?hsLang=en#device-status-actions) # Device Recovery Notifications ## Get alerted when Missing devices come back online and report a new location **Overview** Device Recovery Notifications alert your team when a device marked Missing comes back online and records a new location in Senturo. This article explains how recovery tracking works and how to enable notifications. --- **How Recovery Tracking Works** - **Which devices are tracked?** Only devices with status **Missing**. When a device is marked Missing and is offline, Senturo starts tracking it in the **Missing devices** table. - **What triggers a "Recovered" event?** Every **10 minutes**, Senturo checks each tracked device for a **new location record**. - If a new location is found, Senturo marks the device **Recovered** and creates a **Device Recovered** notification. - If no new location is found, the device remains in the tracking table and will be checked again in the next 10-minute cycle. ![Monosnap Image 2025-10-13 16-17-29](https://support.senturo.com/hs-fs/hubfs/Monosnap%20Image%202025-10-13%2016-17-29.png?width=400&height=187&name=Monosnap%20Image%202025-10-13%2016-17-29.png) --- #### **Enable Device Recovery Notifications** 1. **Navigate to** Account Settings. 2. **Click on** Notification Settings. 3. In **Device Management**, locate **Device Recovered**. 4. Toggle **Device Recovered** to enable notifications. 5. Click **Add User** to include additional recipients. 6. **Save** your notification preferences. ![brave\_iDIAzOJ3PE](https://support.senturo.com/hs-fs/hubfs/brave_iDIAzOJ3PE.png?width=670&height=145&name=brave_iDIAzOJ3PE.png) --- #### **Conclusion** **Device Recovery Notifications** give rapid visibility when a **Missing** device comes back online and reports a **new location**. Enable the notification, keep your Missing list accurate, and you’ll know within minutes when a device resurfaces. --- #### **FAQs** **Q: What conditions must be met for a recovery notification?** A: The device must be **Marked Missing**, previously **offline**, and then record a **new location**. That location event triggers "Recovered." **Q: Do I get recovery notifications for devices that were just offline (not Missing)?** A: No. Recovery notifications are only for devices with status **Missing**. **Q: Who receives the notification?** A: All users listed under **Notification Settings \> Device Recovered** for your organization. - [Getting Started](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#main-content) - [Introduction](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#introduction) - [Access & Team Setup](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#access-team-setup) - [Connecting Integrations](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#connecting-integrations) - [iOS](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#ios) - [macOS](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#macos) - [Windows](https://support.senturo.com/knowledge-base/getting-started?hsLang=en#windows) - [Device Enrollment](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#main-content) - [iOS](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#ios) - [macOS](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#macos) - [Android](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#android) - [Windows](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#windows) - [Chrome OS](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#chrome-os) - [Cisco Meraki](https://support.senturo.com/knowledge-base/device-enrollment?hsLang=en#cisco-meraki) - [Device Management](https://support.senturo.com/knowledge-base/device-management?hsLang=en#main-content) - [Organization & Grouping](https://support.senturo.com/knowledge-base/device-management?hsLang=en#organization-grouping) - [Device Status & Actions](https://support.senturo.com/knowledge-base/device-management?hsLang=en#device-status-actions) - [Integrations](https://support.senturo.com/knowledge-base/integrations?hsLang=en#main-content) - [Jamf](https://support.senturo.com/knowledge-base/integrations?hsLang=en#jamf) - [Google Admin Console](https://support.senturo.com/knowledge-base/integrations?hsLang=en#google-admin-console) - [Microsoft Intune](https://support.senturo.com/knowledge-base/integrations?hsLang=en#microsoft-intune) - [Incident IQ](https://support.senturo.com/knowledge-base/integrations?hsLang=en#incident-iq) - [Cisco Meraki](https://support.senturo.com/knowledge-base/integrations?hsLang=en#cisco-meraki) - [Advanced Features](https://support.senturo.com/knowledge-base/advanced-features?hsLang=en#main-content) - [Automations](https://support.senturo.com/knowledge-base/advanced-features?hsLang=en#automations) - [Privacy & Access](https://support.senturo.com/knowledge-base/advanced-features?hsLang=en#privacy-access) - [Chrome OS](https://support.senturo.com/knowledge-base/advanced-features?hsLang=en#chrome-os) - [Reporting API](https://support.senturo.com/knowledge-base/advanced-features?hsLang=en#reporting-api) - [Uninstall Senturo](https://support.senturo.com/knowledge-base/uninstall-senturo?hsLang=en#main-content) - [macOS](https://support.senturo.com/knowledge-base/uninstall-senturo?hsLang=en#macos) - [Windows](https://support.senturo.com/knowledge-base/uninstall-senturo?hsLang=en#windows) - [Troubleshooting & FAQs](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#main-content) - [iOS](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#ios) - [macOS](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#macos) - [Windows](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#windows) - [Chrome OS](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#chrome-os) - [Web Application](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#web-application) - [General Troubleshooting](https://support.senturo.com/knowledge-base/troubleshooting-faqs?hsLang=en#general-troubleshooting) - [Account & Settings](https://support.senturo.com/knowledge-base/account-settings?hsLang=en#main-content) - [Data Import](https://support.senturo.com/knowledge-base/account-settings?hsLang=en#data-import) - [Users & Access](https://support.senturo.com/knowledge-base/account-settings?hsLang=en#users-access) - [Account Management](https://support.senturo.com/knowledge-base/account-settings?hsLang=en#account-management) - [FAQs](https://support.senturo.com/knowledge-base/faqs?hsLang=en) - [Get in Touch](https://support.senturo.com/knowledge-base/get-in-touch?hsLang=en) # Senturo Senturo Knowledge Base Copyright © 2026, Senturo