Device Recovery Notifications

Overview
Device Recovery Notifications alert your team when a device marked Missing comes back online and records a new location in Senturo. This article explains how recovery tracking works and how to enable notifications.

How Recovery Tracking Works

• Which devices are tracked?
  Only devices with status Missing. When a device is marked Missing and is offline, Senturo starts tracking it in the Missing devices table.

• What triggers a "Recovered" event?
  Every 10 minutes, Senturo checks each tracked device for a new location record.

  • If a new location is found, Senturo marks the device Recovered and creates a Device Recovered notification.

  • If no new location is found, the device remains in the tracking table and will be checked again in the next 10-minute cycle.
    
    

Enable Device Recovery Notifications

1. Navigate to Account Settings.

2. Click on Notification Settings.

3. In Device Management, locate Device Recovered.

4. Toggle Device Recovered to enable notifications.

5. Click Add User to include additional recipients.

6. Save your notification preferences.

Conclusion

Device Recovery Notifications give rapid visibility when a Missing device comes back online and reports a new location. Enable the notification, keep your Missing list accurate, and you’ll know within minutes when a device resurfaces.

FAQs

Q: What conditions must be met for a recovery notification?
A: The device must be Marked Missing, previously offline, and then record a new location. That location event triggers "Recovered."

Q: Do I get recovery notifications for devices that were just offline (not Missing)?
A: No. Recovery notifications are only for devices with status Missing.

Q: Who receives the notification?
A: All users listed under Notification Settings > Device Recovered for your organization.