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      Chrome Devices Not Activating

      Ensure Proper Deployment for Activation

      To ensure Chrome OS devices are activated, follow these steps:

      1. Check Organizational Unit (OU) Configuration:

        • Ensure the deployment uses the same OU where your user accounts and devices are located.

      2. Deploy the Senturo Extension Correctly:

        • For example, if your user accounts and devices are in an OU named "GAC-Senturo App," you must create the extension installation policy and deploy the extension using this same OU.

      These steps will help ensure your Chrome OS devices are properly activated.

      FAQs

      Q: How can I verify if the deployment is using the correct OU? A: In the Google Admin Console, navigate to Devices > Chrome > Users & browsers. Check the OU settings to confirm they match where your user accounts and devices are located.

      Q: What should I do if devices still do not activate after following these steps? A: Double-check the OU configurations and ensure the extension installation policy is correctly applied. If issues persist, contact Senturo support for further assistance.